GENERAL

Q. Can I put my invitations together myself? If so, will it be cheaper?
A. Yes this is possible by taking advantage of our 'ready-to-assemble' option. This option includes design, printing (fully personalised) and guillotining, ready for you to assemble. By minimising our labour, we are able to keep the cost down. This is a very popular option.

Q. Do you provide a print-only or guillotine only service?
A. No. We provide a hassle-free service which includes design, printing and guillotining with a choice between 'fully assembled' and 'ready to assemble' stationery.

Q. Can you print more than one colour per layer?
A. Yes, full colour printing is available on all personalised stationery items.

Q. Are you able to print photos/clipart/images?
A. Yes. Photos/clipart/images can be printed on all personalised stationery items. There is no additional charge where the image is supplied in an electronic format ready to use.
Note: Additional charges apply if scanning/editing is required. All images must be free from copyright.

Q. Can you print business logos?
A. Yes as long as you are the legal owner of the business logo.

Q. Can I get a sample made before committing to an order?
A. Yes, samples are available to be purchased. Please contact our Sales Team for more information.

Q. Can I supply my own paper for you to print on?
A. No. All printable materials that we stock have been tested by our production team to be compatible with our equipment. We cannot guarantee a professional result using outside materials.

Q. Can I supply my own ribbon, trim etc?
A. Ready-to-assemble orders - yes. Assembled orders - no. Due to the varied nature of some material, we cannot always guarantee a professional result using outside materials.

Q. Do you print directly onto envelopes?
A. No as this often causes damage to the envelope. To give a professional result, we print onto address labels instead. Both white and clear labels are available.

Q. Why do you charge extra to put on fasteners, ribbon etc?
A. Fasteners, ribbons and other similar items are considerably time consuming to assemble. To cover the additional assembly time, an additional assembly charge is applied to applicable orders.

Q. What if I find out that I need more invitations once the order has been placed
A. No problems, simply contact the production team at design@mybigevent.com.au or telephone 07 3118 5347.

Q. Can I order blank invitations?
A. Yes it is highly recommend that you order additional blank stationery items (especially invitations) for keepsakes, changes, last minute guests or guests who may have accidentally been left off the guest list.

Q. How long do custom-made invitation orders take to complete?
A. Once an order has been placed and your personalised wording has been submitted, you will receive a confirmation and design proof within 5 working days for your approval.  Once you have given approval, 'ready-to-assemble' orders are usually complete within 5 working days, and 'fully assembled' orders within 10 working days.  Additional time may be required during peak seasons or if there is a delay in stock availability.

Q. In addition to invitations, what other personalised stationery products do you produce?
A. We produce a large range of personalised stationery including:

Wishing Well cards
RSVP cards
Order of Service booklets
Dinner menus
Place cards
Thank-You cards
Save the Date cards
Bomboniere tags
plus more

Q. Do I need to have an email address to order invitations?
A. Whilst it is not essential, we find that email is the quickest and most effective method of communication. Prior to commencing production, we provide you with an order confirmation plus a design proof for your approval. If you don't have access to email, we will provide this information via fax, post or collection in-store.

PRE-PRODUCTION

Q. How do I send you my wording, photos, guest list, font etc?
A. Simply email your wording, photos, guest list, font choice and any other information to our Production Team - design@mybigevent.com.au.  The wording can be sent either in a Microsoft Word document or in the body of an email.  Please remember to indicate your font preference by viewing the Available Fonts page.  Your guest list must be typed in Microsoft Excel using our Guest List Template and submitted electronically in this format. Additional charges apply if the guest list is supplied in any other format.

Q. Do I get a proof before production commences?
A. Yes, you will receive a digital proof of your invitation prior to production commencing. There is no extra charge for this service. -- by email, fax, post or collection in-store.

Q. What do I do if I need to increase my order?
A. If you wish to increase your order, please contact our Production Team.

Q. What happens if I don't have someone's address when completing the guest list template?
A. Simply leave the address section of the guest list template blank. We will provide a blank envelope for you to address later.

Q. What if I'm not computer literate? How do I provide a guest list?
A. You are able to supply a hand written guest list either in-person/mail/fax; however an additional charge will apply.

DURING PRODUCTION

Q. Can I change the details of my order once it has been placed?
A. Yes, you can change the details up until final approval to commence production has been given. Prior to production, a digital proof will be given to you at which time you may request changes to occur. We will not begin production until you are happy with your design proof and you have given us written approval to commence.

Q. If my invitation is a simple one layer design, will it be completed more quickly?
A. Our production team endeavours to complete all orders as quickly as possible. Generally, we work on a first come first served basis rather than the complexity of your design. 

POST PRODUCTION

Q. Where do I pick up my completed order?
A. Once complete, orders placed On-Line are posted to the address provided.  Orders placed in-store will be sent back to that original store.

Q. Can I pick up my order from a different store?
A. Yes this can be arranged. However, as customer records/payments/etc are held at the original store, you will need to finalise any money owing prior to collection. This can be either via direct deposit or credit card. Please contact the production team prior to collection to arrange payment.

Q. Are you able to post my order to me even if I ordered it in-store?
A. Yes. Orders can be sent to you Australia wide or internationally via Australia Post Express Post or International Express Post. The cost of postage will depend on the weight of your order and where it is being sent.

Q. What if I find out that I need more stationery once the order has been completed?
A. No problems, simply contact our production team or telephone 07 3118 5347 to arrange.