More than just an event...

REFUND POLICY

“Please choose carefully. You are entitled to a refund, exchange or credit note where the goods are unused and in original mint condition up to 14 days from purchase date with the original tax invoice/receipt unless goods have been sold at a reduced price when on sale, a special order, a sales order, shop soiled, damaged or similar. In all cases, you can choose between a refund, exchange or credit note where goods are faulty, wrongly described, different from a sample shown to you, or don’t do what they are supposed to.”

NB: Refunds are made in the same payment type as was originally sold (ie Cash, EFTPOS, etc).

QUOTE POLICY

• Quoted prices are based on the information supplied by the customer at the time the quote is produced. Variations to the original specifications may alter the final price.
• Quotes are made in good faith, however this does not guarantee the availability of stock.
• Prices quoted do not include freight/postage charges where applicable.
• Quotes are valid for a period of two (2) weeks only.

LAY-BY POLICY

• A 20% non-refundable deposit is required. Payments are to be made at least once every two (2) weeks to keep the lay-by active.
• All payments are non-refundable if Lay-by is cancelled. No sale discounts will be applied to any items already on Lay-by.
• Goods are considered sold from the initial Lay-By sale date.
• Maximum Lay-by period is twelve (12) weeks.

PRIVACY POLICY

My Big Event (referred to as “The Company”) abides by the Privacy Amendment (Private Sector) Act 2000 (Cth). The company’s commitment to its customers, employees and suppliers is of utmost importance. Personal information may need to be collected as part of the normal business operation. The company agrees that in such circumstances, the collection, access and storage of data of a personal nature will be handled in the strictest of confidence and will never pass it on to any person or company outside of the company.

Personal information may be collected for use as part of lay-bys, orders, in-store competitions, etc. The Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so. The company takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. The company also takes measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures undertaken vary with the type of information, and how it is collected and stored.

Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.

SALES ORDERS

(for printed stationery and other personalised items)

• Sales orders are taken in good faith; however this does not guarantee the availability of stock.
• Completion dates are estimates only and cannot be guaranteed. Having said this, ‘My Big Event’ endeavours to adhere to the customer’s time frames.

• Personalised stationery items containing variable data (ie guest names/addresses/etc) are printed at no extra charge when the customer supplies the typed data in an electronic format using the MS Excel Guest List Template spreadsheet provided. This data is used as a mail merge and therefore must be typed exactly as it is to appear. My Big Event is unable to verify the validity of the data, so please check and re-check this data to ensure it is 100% correct. Instructions are provided to assist. Additional charges apply if the variable data is submitted in any other format.
• To cater for last minute changes to your guest list, it is recommended that additional stationery items (especially invitations) are ordered prior to production commencing (at least 10%). Once an order has commenced, additional printed items will attract a set-up fee of $25 plus materials (no set-up fee where the minimum order level is reached).
• Where applicable and unless otherwise indicated, blank stationery items will be printed with a solid black line in the space where the guest name would normally appear.
• Colours represented on the screen may differ when printed. It is recommended to view a printed sample prior to commencement of full production. Please contact the head office if you would like this to happen.
• Where applicable, measurements indicated should be used as a guide only and may vary on the finished product. Exact measurements cannot be guaranteed.
• All personalised items are hand crafted. Exact placements of materials cannot be guaranteed. Variations between items may occur.

• Samples of personalised stationery (ie invitation/thank-you/etc) are available to be purchased at $15 per sample.
• Samples are created using generic wording as a guide to the finished product.
• If you decide to place an order for My Big Event to create your personalised stationery order, the cost of one sample will be subtracted from the total purchase (please note – a maximum of $15 is subtracted, even if multiple samples were purchased).
• If you would like the sample replicated as the basis for the final product, please return it upon placing an order so it can be used as a guide. If not returned, the final product may differ.

• T-shirts, stubby coolers and some other personalised products are created using a laser transfer process on a heat press.
• The laser transfers are hand placed and pressed in an approximate position – exact placement cannot be guaranteed.
• The products are subjected to temperatures which may cause the material to scorch and/or discolour.
• Colours represented on the screen may differ when printed.
• The colour of the fabric may affect the outcome of the finished product.

• Work will not commence on the order until a minimum of 50% deposit has been paid.
• Once commenced, all goods are considered sold and the balance must be paid in full upon completion. A cancellation of the order will result in the loss of all monies paid.
• Prices are based on the information supplied by the customer at the time. Variations to the original specifications may alter the final price.
• Prices quoted do not include freight/postage charges where applicable.
• Goods will be released only when payment has been received in full.

• Design proofs are provided to the customer prior to commencing production.
• It is the customer’s responsibility to ensure that ALL information to be printed is 100% correct including spelling, punctuation, grammar, etc.
• If an error is detected at any time after production has commenced:

• All artwork, wording, designs, etc. supplied must be free from copyright.
• By supplying such artwork, wording, designs, etc. the customer agrees to abide by all copyright legislation.
• My Big Event will not be held responsible for any breaches of copyright legislation.
• Refer to www.copyright.org.au for the latest legislation.